FAQs

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If this is the case, please try to replace your order with your correct billing address.

Where is my order confirmation?

Please allow a few minutes to receive your order confirmation. This will confirm your order number, address and item purchased. If you’ve used your cell phone number during the checkout process, an SMS with your order confirmation will be sent to your phone number.

If you still have not received your confirmation and it is not in your spam/junk folder, please e-mail: catsgaze@gmail.com

What is the refund policy?

You can view our full refund policy here.

When I track my package, it gives me an error?

This is completely normal! Because of high demand, we have to ship each order fast, so you must allow 2-4 days from when you get your order shipment confirmation to start seeing the tracking working if it does not immediately show up.

If any further questions persist about tracking, please contact us at catsgaze@gmail.com

How long does shipping usually take?

All packages have a 2-5 day processing time before they are shipped. Once they are shipped, it can take anywhere from 2-4 weeks for your item to be delivered. You can view our full shipping policy here.

When will my order ship?

All orders that are placed have a processing time of 2-5 days before they are shipped. Once they have been processed and shipped, you will receive an email that your item has been shipped. In this email, you will be provided a tracking number to track your items!

Please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us catsgaze@gmail.com and we will send you your email manually.